Cancellation Policy

Effective January 1, 2024

Updated Aug. 1/24

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Every single time an appointment is booked, you the client will receive an automated text/email which confirms the date and time of the appointment. A second automated text/email is always sent to the client 72 hours (3 days) before the appointment as a kind reminder.

If you choose to opt out of these reminders you are still expected to attend your scheduled appointment.

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Please note that once you have booked an appointment with me it means that I have reserved time in my schedule exclusively for you. If you cancel or reschedule your appointment less than 48 hours before it is scheduled to take place, you will be subject to a 100% fee of missed service before rebooking.​

If you are 10 minutes or more late you will be considered a No Show. 

If you are running late please contact me, I may still be able to go ahead with the appointment.

No shows will be subject to a 100% fee of missed service prior to rebooking.

To avoid a cancellation/no show fee, please provide cancellation notice at least 48 hours prior to your appointment.

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After cancelling/rescheduling/no-show 2 times you will be required to prepay a non-refundable fee for the full amount booked appointment. If the appointment is again cancelled the fee will be applied as a cancellation fee. You will then be required to prepay a non-refundable fee prior to future bookings. 

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We reserve the right to refuse bookings from habitual no-shows.

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I understand that unforeseen events happen Exceptions will be made for extenuating circumstances on a case by case basis.

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Payment Process: An invoice for the missed service amount fee will be generated and sent to you via email. 

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I kindly request prompt payment to settle the fee.

I appreciate your cooperation in this matter.